Frequently Asked Questions

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 Even in the age of online booking, travel agents are a great source of information and discounts. A travel agent can make sure that your trip is tailored to you, assist you in case of unexpected problems, and help you anticipate potential issues in advance.
 

 Yes! Do you have an upcoming conference for your business or a student trip? We can handle the details and ensure that you have access to group seating, entrances, and discounts.
 

 We are available via email all times of the day and on weekends. Our phone hours are Monday – Friday, 4pm to 10pm cst & Saturday 10am to 2pm cst. We respond very quickly via email at info@reneespremiertravel.com
 

 Yes. We charge a $25 planning fee, and will provide custom quotes. To get customized quotes, click here. <add a get quote button>
 

 You should make every effort to make a payment every month. If you find yourself not being able to make a monthly payment, please make sure final balance is paid in full by due date. If you fail to make a payment for 60 days without any communication to us, your reservations will automatically cancel.
 

 No, we do not provide refunds, nor do we transfer money. Each client is required to accept our Terms and Conditions before reservation is accepted. To protect your investment, each and every client is encouraged to purchase travel insurance.
 

 You will be responsible for finding a new roommate or you must pay the additional cost for the room occupancy change.
 

 Once you make your reservation, you will receive a booking confirmation, travel package details, client support, and reminders of payment balance until balance is paid in full.
 

 If your roommate cancels their reservations, your account will be adjusted to the package price according to the new occupancy in your room.
 

 Itineraries are sent to each client 30 days before the event via email.
 

 All sales are final, no refunds. We will exchange size or style within 7 days of your delivery.

You must notify us by email prior to shipping your purchase back and let us know what you want to exchange it for. All subsequent shipping costs are the responsibility of the customer.

Sale items are only eligible for exchange If it is a size issue only. Sale items include any orders purchased at a discount including items bought with discount or promo codes 

 Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please try on swimwear over underwear for sanitary reasons
 

 Most order are shipped via USPS within 3 business days of your order.  Please allow 3-10 business days for delivery.  We make every attempt to deliver your product as fast as possible, but we cannot guarantee delivery time.  To ensure that you receive your order when you need it, please plan accordingly.  During the holidays, please place your order at least one week prior to ensure timely delivery.